Supporting iPads & iPhones in an Enterprise environment

Posted by John Cowburn on Saturday, June 25, 2011 Under: Software & IT-related

Where resources permit, have a dedicated PC for mobility users - replete with the necessary adapters and software. You'll need iTunes, and the iPhone configuration utility should you decide to utilise an enterprise configuration file for security reasons.
 
Mobility is now deemed part of the old "Desktop Support" environment which is gradually being renamed IT Support. I bring numerous phones or tablets on line each week, all of which have sizeable data plans enabled. Once the go ahead is given by the Telco that the SIM cards are enabled, we set about enabling mobility (the ability to sync with our Exchange Server.) I have learned through experience that the best approach is as follows:

  • Insert SIM but do not power on the device
  • Attach to a PC (with iTunes installed) via the usb/ proprietary Apple cable
  • (Use an admin account without Outlook configuration, otherwise all your contacts, etc. will sync with the device – this can be undone, but it is an unnecessary step)
  • iTunes ought to recognise the device and start up
  • iTunes will power on the device
  • Enter SIM pin if applicable
  • Name the device, sync with Outlook (or other, as appropriate), and update the device software (allow 5-10 minutes for download and extraction of the software to the device)
  • Do not register the device with Apple unless you are the user (leave that to the user)
  • Do not configure “find my phone” unless that is an Enterprise requirement (leave that to the user)
  • I suggest you say “no thanks” to Apple’s offer of tracking

 

We use an iPad/ iPhone configuration utility to drop an Enterprise configuration file onto the device

  • Install the config file (on the device)/ enter the Exchange or other email server details (on the device)
  • Allow a minute or so for the syncing to complete: all emails, contacts and calendar items ought to have been imported
  • If no email/ Internet, or if you cannot get past the SOS call screen on your iPad or iPhone
  • Check what error is being reported; is the data plan active? (Can you get to the web?)
  • Eject the SIM and reseat it; enter pin if necessary – if that doesn’t work:
  • Take the device off the PC
  • Do a hard reset of the device (simultaneously hold down Home and Power buttons for 10 seconds); remove the SIM and replace.
  • Re-attach to PC and let iTunes start the phone.
  • Enter SIM pin if applicable.
  • Still no joy? – resync the device to Outlook/ email in iTunes


Should your sync have failed, and the error concerning a data plan is showing, or you remain stolidly stuck on the SOS screen with no error messages to guide you, it is likely that something went wrong with the activation of the data plan on the Telco’s end – contact them and query; ask for the reactivation of the SIM data plan (making sure the device is switched off when they do.) Once they have confirmed the reactivation, wait a few minutes before powering on via iTunes.

In my experience in Australia, 1 or 2 in 10 will fail and we need to contact the Telco for reactivation. Before I used iTunes to do the initial power up, I found about 3 in 10 failed – it is not logical, even our largest Telco agrees, but the syncing success rate seems genuinely higher using iTunes instead of simply powering on the Pad or Phone by itself.

Backups

It is customary to make the users (or their secretaries) responsible for backups. Should this be your MO, and users are unable to install their own software (as in most security-conscious enterprises,) remember to deploy the appropriate software (iTunes) to their work PCs.

iTunes Account and Apple ID

Encourage users to register in order for them to be able to perform backups, and install apps (assuming this is permitted in your organisation.)

In : Software & IT-related 


Tags: ipad  itunes  "enterprise ipad iphone" "configure ipad iphone" "data plan" 
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John I'm an IT Professional and freelance photographer/digital artist based in Australia. Email : john [at] johncowburn.com


 

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Supporting iPads & iPhones in an Enterprise environment

Posted by John Cowburn on Saturday, June 25, 2011 Under: Software & IT-related

Where resources permit, have a dedicated PC for mobility users - replete with the necessary adapters and software. You'll need iTunes, and the iPhone configuration utility should you decide to utilise an enterprise configuration file for security reasons.
 
Mobility is now deemed part of the old "Desktop Support" environment which is gradually being renamed IT Support. I bring numerous phones or tablets on line each week, all of which have sizeable data plans enabled. Once the go ahead is given by the Telco that the SIM cards are enabled, we set about enabling mobility (the ability to sync with our Exchange Server.) I have learned through experience that the best approach is as follows:

  • Insert SIM but do not power on the device
  • Attach to a PC (with iTunes installed) via the usb/ proprietary Apple cable
  • (Use an admin account without Outlook configuration, otherwise all your contacts, etc. will sync with the device – this can be undone, but it is an unnecessary step)
  • iTunes ought to recognise the device and start up
  • iTunes will power on the device
  • Enter SIM pin if applicable
  • Name the device, sync with Outlook (or other, as appropriate), and update the device software (allow 5-10 minutes for download and extraction of the software to the device)
  • Do not register the device with Apple unless you are the user (leave that to the user)
  • Do not configure “find my phone” unless that is an Enterprise requirement (leave that to the user)
  • I suggest you say “no thanks” to Apple’s offer of tracking

 

We use an iPad/ iPhone configuration utility to drop an Enterprise configuration file onto the device

  • Install the config file (on the device)/ enter the Exchange or other email server details (on the device)
  • Allow a minute or so for the syncing to complete: all emails, contacts and calendar items ought to have been imported
  • If no email/ Internet, or if you cannot get past the SOS call screen on your iPad or iPhone
  • Check what error is being reported; is the data plan active? (Can you get to the web?)
  • Eject the SIM and reseat it; enter pin if necessary – if that doesn’t work:
  • Take the device off the PC
  • Do a hard reset of the device (simultaneously hold down Home and Power buttons for 10 seconds); remove the SIM and replace.
  • Re-attach to PC and let iTunes start the phone.
  • Enter SIM pin if applicable.
  • Still no joy? – resync the device to Outlook/ email in iTunes


Should your sync have failed, and the error concerning a data plan is showing, or you remain stolidly stuck on the SOS screen with no error messages to guide you, it is likely that something went wrong with the activation of the data plan on the Telco’s end – contact them and query; ask for the reactivation of the SIM data plan (making sure the device is switched off when they do.) Once they have confirmed the reactivation, wait a few minutes before powering on via iTunes.

In my experience in Australia, 1 or 2 in 10 will fail and we need to contact the Telco for reactivation. Before I used iTunes to do the initial power up, I found about 3 in 10 failed – it is not logical, even our largest Telco agrees, but the syncing success rate seems genuinely higher using iTunes instead of simply powering on the Pad or Phone by itself.

Backups

It is customary to make the users (or their secretaries) responsible for backups. Should this be your MO, and users are unable to install their own software (as in most security-conscious enterprises,) remember to deploy the appropriate software (iTunes) to their work PCs.

iTunes Account and Apple ID

Encourage users to register in order for them to be able to perform backups, and install apps (assuming this is permitted in your organisation.)

In : Software & IT-related 


Tags: ipad  itunes  "enterprise ipad iphone" "configure ipad iphone" "data plan" 
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